Work or Get Fired

In my travels, I often come across organizations and managers who go out of their way to recognize and reward employees so as to build a culture of what’s referred to as “engagement.”  The premise of engagement is that if a worker feels connected deeply to their job,...

How to Communicate with Confidence

Like all skills, communication can be taught.  What can’t be taught though is the confidence it takes to communicate fearlessly and effectively.  That said, a few key thoughts can help you build better rapport with others and over time, this rapport can give you the...

10 Steps to Take Before a Tough Customer Call

This company would be better off without Customers” But sometimes is feels that way doesn’t it? If you’ve ever had to take that tough customer call, you were probably torn between telling them to get lost and possibly handing them everything they...