by Mack | | Communication, Problem-Solving, Professional Development
Last week we learned why it’s so important to say no. Today, we need to figure out how to say yes. I’ve been wrestling with this a bit as I’m helping a company develop a customer service initiative. I know this sounds simple, but it’s really not. Anyone can say yes...
by Mack | | Goal Setting, Motivation, Personal Mastery, Professional Development
We’re in that awkward stage of sports (in my opinion of course). I’m not a hockey fan and absolutely detest basketball. Baseball is boring and slow. The hockey season is slowly winding down. Basketball will soon begin its endless playoff season, and Opening Day is...
by Mack | | Communication, Goal Setting, Motivation, Personal Mastery, Professional Development
Spring is a time for renewal, rebirth, and re-energizing. So let’s just call it by what it really is: A time to clean out the clutter! Most of us start with the basics. Opening the windows. Dusting the blinds. Shutting down the fireplace. Cleaning out the garage...
by Mack | | Uncategorized
All of us have been confronted with difficult problems. While the nature and scope of each person’s problem might differ, the pattern and solutions are often similar. Problems begin when a result does not match up with expectation. If that happens, our first...
by Mack | | Communication, Personal Mastery, Professional Development
One of the hardest words any of us have to say is the word no. There are reasons of course. We don’t want to make others feel bad. We want to fit in. We don’t want to look mean. The sad part is that even though we say yes, we’re still not happy and resentment builds....
