The Deadly Disease of Procrastination

As The Boss, you continually face unpleasant tasks.  Sometimes it’s all you can do to venture outside the office or cubicle to handle something you’d rather not deal with. But that never works. Problems don’t sort themselves out. You’ve probably discovered that...

Don’t Allow Your Direct Reports to “End Up”

Fewer places on earth are more frustrating to do business with than the Department of Motor Vehicles (DMV). Your low expectations are met with an even lower level of enthusiasm when you enter the building and are put in multiple queues before getting service.  That...

How About a Little Common Sense!

I hear this one quite a bit: Kids today have no common sense. I hear this one in organizations:  Some of my new employees have no common sense whatsoever. You’re probably nodding in agreement now. But have you ever thought about what common sense actually is? It comes...